Smowtion Status

Service Outage

Tue, 22 Nov 2011 12:08:20 -0500

Dear Publishers,

Yesterday, Monday 21st , November, 2011, some of our CDN (Content Delivery Network) servers did not work properly. These servers are the ones in charge of distributing our ads faster all over the world, which make us different from other platforms because of the speed with which we serve our ads.

This servers’ issue affected the adserving service during 3 hours, which caused the disappearance of ads from certain regions.

4PM EST We detected that these servers were not working properly and we began to work on a solution.

7PM EST We made the correction in our servers.

10PM EST The correction was replicated in all our servers and CDNs and they started to work 100% in order.

We appreciate your ever-present support and trust. We are committed to prevent this kind of error from happening again.

If you happen to notice of detect any kind of abnormality, you can contact us through your account executive or through the usual means:

publishers@smowtion.com

+1 (650) 798-5125

"Reporting is back to normal, we are sorry for the inconveniences."

Wed, 28 Sep 2011 17:00:00 -0400

“Reporting is back to normal, we are sorry for the inconveniences.”

"We are having a data processing delay for the day September 28th for some accounts. Our engineers..."

Wed, 28 Sep 2011 11:13:00 -0400

“

We are having a data processing delay for the day September 28th for some accounts. Our engineers are actively working to resolve this ASAP.

The ad serving is not affected by this delay.

”

"The update frequency is back to normal, we are sorry for the inconveniences."

Sun, 05 Jun 2011 17:19:43 -0400

“The update frequency is back to normal, we are sorry for the inconveniences.”

"We are experiencing a delay in updating the reports for some accounts. Our engineers are actively..."

Sat, 04 Jun 2011 20:46:51 -0400

“We are experiencing a delay in updating the reports for some accounts. Our engineers are actively working to resolve this ASAP.The adserving is not affected by this delay.
Sorry for the inconvenience.”

"The information has been updated for all accounts, thank you for your patience!"

Sat, 14 May 2011 19:21:00 -0400

“The information has been updated for all accounts, thank you for your patience!”

"The update frequency is back to normal and will be reflected for all accounts in the next few hours,..."

Sat, 14 May 2011 14:58:00 -0400

“The update frequency is back to normal and will be reflected for all accounts in the next few hours, thank you for your patience.”

"You have probably noticed that your reports are not being updated with the usual frequency. We are..."

Fri, 13 May 2011 18:27:15 -0400

“You have probably noticed that your reports are not being updated with the usual frequency.
We are experiencing a delay in updating the reports for some accounts. Our engineers are actively working to resolve this ASAP.
The adserving is not affected by this delay. Sorry for the inconvenience.”

"We are working on our ad tag for the new facebook Post for canvas, sit tight! http://bit.ly/idH2fK"

Tue, 22 Mar 2011 15:41:03 -0400

“We are working on our ad tag for the new facebook Post for canvas, sit tight! http://bit.ly/idH2fK”

"We are suffering a delay in the account balance updating process for some publishers, we are working..."

Fri, 18 Mar 2011 17:35:18 -0400

“We are suffering a delay in the account balance updating process for some publishers, we are working to get this information synchronized. Thank you for your patience!”

Platform updated!

Tue, 15 Feb 2011 10:49:00 -0500

Good News! Our platform has been updated successfully! The service will be normalized shortly.

We are growing together. Without your support, it wouldn´t be possible to reach 270m people monthly.
Thank you so much for your patience and understanding. Please do not hesitate to contact us for any queries.

We have a delay processing data for some publishers for the last 48 hours, we are working on this...

Thu, 10 Feb 2011 15:37:03 -0500

We have a delay processing data for some publishers for the last 48 hours, we are working on this and it will be fixed promptly. Sorry the inconveniences.

Scheduled maintenance

Mon, 07 Feb 2011 11:08:46 -0500

Starting February 7th, 11PM EST time, we will be performing maintenance tasks. We estimate it to be a 2 hour process.

During this period, the dashboard will have limited usability. Adserving won’t be affected.

Thanks!

Scheduled maintenance

Mon, 07 Feb 2011 11:08:11 -0500

Starting February 7th, 11PM EST time, we will be performing maintenance tasks. We estimate it to be a 2 hour process.

During this period, the dashboard will have limited usability.

Thanks!

There is a delay in the processing of information for January, it will be resolved in the next...

Thu, 03 Feb 2011 16:26:11 -0500

There is a delay in the processing of information for January, it will be resolved in the next 24 hours.

"One of our fraud control processes is not working properly. We are working on this issue and it will..."

Thu, 06 Jan 2011 09:21:00 -0500

“

One of our fraud control processes is not working properly. We are working on this issue and it will be fixed in the next minutes.

This should only have affected less than 1% of our publishers’ base. We are fixing these accounts already.

We are sorry for the inconveniences.

”

We have updated our Best Practices for Publishers

Fri, 12 Nov 2010 15:59:56 -0500

We have updated our Best Practices for Publishers

Public website 2.0 released!

Thu, 16 Sep 2010 11:17:05 -0400

Public website 2.0 released!

"All of our services are up and running."

Thu, 12 Aug 2010 18:51:29 -0400

“All of our services are up and running.”

"We fixed all our technical difficulties with Avast™ Antivirus. Our Ad Tag now works again.We..."

Thu, 12 Aug 2010 18:51:00 -0400

“We fixed all our technical difficulties with Avast™ Antivirus. Our Ad Tag now works again.We apologize if any inconvenience were caused.”