Dear Publishers,
Yesterday, Monday 21st , November, 2011, some of our CDN (Content Delivery Network) servers did not work properly. These servers are the ones in charge of distributing our ads faster all over the world, which make us different from other platforms because of the speed with which we serve our ads.
This servers’ issue affected the adserving service during 3 hours, which caused the disappearance of ads from certain regions.
4PM EST We detected that these servers were not working properly and we began to work on a solution.
7PM EST We made the correction in our servers.
10PM EST The correction was replicated in all our servers and CDNs and they started to work 100% in order.
We appreciate your ever-present support and trust. We are committed to prevent this kind of error from happening again.
If you happen to notice of detect any kind of abnormality, you can contact us through your account executive or through the usual means:
publishers@smowtion.com
+1 (650) 798-5125
“We are having a data processing delay for the day September 28th for some accounts. Our engineers are actively working to resolve this ASAP.
The ad serving is not affected by this delay.
”
“ We are experiencing a delay in updating the reports for some accounts. Our engineers are actively working to resolve this ASAP.The adserving is not affected by this delay.
Sorry for the inconvenience. ”
“ The update frequency is back to normal and will be reflected for all accounts in the next few hours, thank you for your patience. ”
“ You have probably noticed that your reports are not being updated with the usual frequency.
We are experiencing a delay in updating the reports for some accounts. Our engineers are actively working to resolve this ASAP.
The adserving is not affected by this delay. Sorry for the inconvenience. ”
“ We are working on our ad tag for the new facebook Post for canvas, sit tight! http://bit.ly/idH2fK ”
